Refund policy
Our Promise
We want you to be 100% satisfied with your purchase. Because we print items on demand, we cannot accept returns for change-of-mind, but we do guarantee product quality.
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
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We will replace the item or issue a full refund.
Incorrect Orders
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If you received the wrong product or size, contact us within 7 days of delivery.
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We will correct the mistake at no additional cost.
Non-Returnable Items
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Personalized items or custom prints are not eligible for refunds unless damaged or defective.
How to Request a Refund or Replacement
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Email us at pure.and.pretty1@Gmail.com with your order number and photos of the issue.
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Our team will respond within 48 hours to resolve your issue.